Help

Buying a car

Is Toot the seller?

No. Every car on Toot is sold by the dealer named on the listing. Toot helps you find cars and puts you in touch with the dealer. Any viewing, test drive, reservation, deposit, finance or purchase is agreed directly between you and the dealer.

How does an enquiry work?

Open a listing, fill in the enquiry form with your name and an email address or phone number, and send it. Your enquiry goes straight to the dealer selling that car, who will contact you to answer your questions. Sending an enquiry does not reserve the car or commit you to buying it.

Can I call the dealer instead?

Yes. Where a listing shows a phone number, it connects you to the dealer. See calls to dealers below.

Are the prices and details accurate?

Prices, mileage, specification and photos are supplied by the dealer and by vehicle data providers. We present them carefully, but cars can sell or change before a listing updates. Always confirm the price, condition, history and availability with the dealer before you agree to buy.

Can I see the car or take a test drive?

Arrange viewings and test drives with the dealer. We recommend seeing the car and checking its documents in person before you pay anything.

How does “Find my match” work?

Enter your registration and, if you like, your postcode. We look up your current car and suggest cars from our stock that would be a sensible next step, and tell you why we picked them. With a postcode, we only suggest cars from dealers within 100 miles. You can answer a few questions to narrow the suggestions down.

Can I get finance or part-exchange my car?

Toot does not arrange finance or part-exchange. Many dealers offer both, so ask the dealer when you enquire.

Your account

Do I need an account?

No. You can browse and send enquiries without one. Toot is run by BookMyGarage, and your BookMyGarage account is where your enquiries are kept.

How do I sign in?

Toot uses your BookMyGarage account, so you sign in on BookMyGarage. If you have booked an MOT or service through BookMyGarage, you already have one.

Calls to dealers

Why does the listing show a number that is not the dealer's own?

Phone numbers on Toot are call tracking numbers run by us. They connect you straight to the dealer and let us count the enquiries we send them.

Are calls recorded?

No. We log the call itself, such as when it was made, how long it lasted and which dealer it went to, so we can count enquiries, but we do not record what is said. Our Privacy Policy explains what we keep.

Your data

What happens to my details?

When you enquire, we pass your details to the dealer selling the car so they can reply. We do not sell your details to anyone. Our Privacy Policy explains everything we collect and why.

How do I access or delete my data?

Email us at hello@tootcars.com and we will help. Once a dealer has your enquiry, they also hold your details and you can contact them directly.

Complaints

I have a problem with a car or a dealer

Contact the dealer first. They sold the car and are responsible for it, and your statutory rights as a buyer are against them. If you cannot resolve it, let us know and we will look into how the dealer uses Toot.

I have a problem with Toot

For anything about the website, a listing, a call or your data, email hello@tootcars.com. See Contact us for our postal address.